Innovative Tech Tuesday: Daupler

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The next company in our Innovative #TechTuesday Webinar is Daupler!

Join John Bertrand, CEO of Daupler, as he shares how multiple utilities used a centralized response system to improve safety and customer satisfaction during the arctic blast in 2021. John will provide real examples of how:

  • Trained call center staff were able to relieve city staff quickly, provide spill over capacity, and enable them to focus on the emergency at hand
  • Event tools integrated with the city’s IVR enabled impacted customers to opt in to receive real-time status updates, and report issues via text message
  • Web/mobile tools empowered customers to provide additional helpful information, including notes and photos of their reported issues
  • Artificial intelligence automatically detected and grouped reported issues to reduce duplicates and help teams formulate coordinated responses

See specifics on how response platforms work and learn how you can apply similar tactics to your own response.

Daupler’s founder and CEO, John Bertrand, used to work at cities and water agencies. He saw what you have to deal with every day, and he had an idea to fix things. John – along with his CTO and their incredible team – created Daupler to help make things better for all of us. Because when public works works, public safety soars and so do health, happiness, and all those good things good people care about. Plus, your job gets instantly more fulfilling. Win-win.

WEAT/WEF Member Registration: FREE
Non-Member Registration (includes 1-year of WEAT-only membership): $65

Sponsorship opportunities are available for $300.

Thank you, sponsors!

Perkins Engineering Consultants, Inc.

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